Grievance redressal.
If something isn't right, tell us — we take complaints as seriously as we take loans. Here is exactly how to raise one, and what happens next.
(01)Step one — tell the branch
Speak to any team member at the branch, call +91 87189 00100, or write to info@jpfintech.in. We acknowledge every complaint within 2 working days and aim to resolve most issues within 7 working days.
(02)Step two — the Grievance Redressal Officer
If you are not satisfied with the response, escalate to our Grievance Redressal Officer:
Gaurav Parekh — Grievance Redressal Officer
Jamnalal Parekh Finance Pvt. Ltd., Parshwanath Chowk, Circuit House Road, Jagdalpur, Chhattisgarh
Escalated complaints are resolved within 30 days of receipt.
(03)Step three — the Reserve Bank of India
If your complaint remains unresolved after 30 days, you may approach the RBI under its complaint mechanism at cms.rbi.org.in — the Reserve Bank’s Complaint Management System.
Jamnalal Parekh Finance Pvt. Ltd.
In front of Mahavir Jewellers, Parshwanath Chowk, Circuit House Road, Jagdalpur, Chhattisgarh, India